Privacy Policy.

This privacy policy explains how ONCO Exhibitions & Events Ltd ("ONCO", "we", "us", "our") handles personal information when you visit oncoexhibitions.co.uk, contact us, or work with us as a client, exhibitor or supplier. We are committed to protecting your privacy and handling your data lawfully, transparently and in line with the UK GDPR and the Data Protection Act 2018.

Who we are

ONCO Exhibitions & Events Ltd is the data controller for the personal information we collect about you. You can contact us at:

ONCO Exhibitions & Events Ltd
6th Street, Stoneleigh, Kenilworth, CV8 2LG
Email: hello@oncoexhibitions.co.uk

What information we collect

We only collect personal information that you choose to share with us, or that's strictly necessary to run our website. This includes:

• Information you give us directly — your name, company name, email address, phone number and the contents of any message you send us through our contact form, by email or over the phone.
• Information you provide as a client, exhibitor or supplier — contact details, project briefs, invoicing details and correspondence relating to your show or order.
• Technical information — basic information collected automatically by our website host, such as your IP address, browser type, the pages you visit and the date and time of your visit. This is used to keep the site secure and working properly.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the services you've engaged us for, including managing exhibitions, stands and orders
• Process invoices and payments, and keep accurate business records
• Communicate with you about your event, project or account
• Keep our website secure, maintain it, and improve how it works
• Comply with our legal and regulatory obligations

Our legal basis for using your information

Under UK data protection law, we must have a valid legal basis to use your personal information. The bases we rely on are:

• Legitimate interests — to respond to your enquiries, run our business and keep our website secure.
• Performance of a contract — to deliver services we've agreed to provide.
• Legal obligation — to keep records and comply with tax, accounting and other regulatory requirements.
• Consent — where you've explicitly agreed, for example to receive marketing communications. You can withdraw consent at any time.

Who we share your information with

We don't sell your personal information. We only share it where it's necessary to deliver our services or where required by law. This may include:

• Trusted suppliers and contractors we use to deliver your show (such as logistics partners or specialist trades), where sharing is necessary to do the work
• Our website host, email provider and other technology suppliers, who process information on our behalf under contract
• Our accountants, professional advisers, banks and HMRC, where required for accounting and tax
• Law enforcement, regulators or courts where we're legally required to do so

How long we keep your information

We only keep personal information for as long as we need it. Enquiries that don't lead to work are typically deleted within 12 months. Information related to clients, exhibitors and suppliers is kept for the duration of our relationship and for up to 7 years afterwards to meet our legal, accounting and contractual obligations.

Cookies

Our website uses a small number of cookies that are strictly necessary to make the site work and keep it secure. We don't currently use third-party advertising or tracking cookies. If this changes, we'll update this policy and provide a clear way for you to manage your preferences.

Your rights

You have a number of rights over your personal information, including the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that's inaccurate or incomplete
• Ask us to delete your information, where we no longer need it
• Ask us to restrict or stop using your information in certain circumstances
• Object to our use of your information where we rely on legitimate interests
• Withdraw your consent at any time, where consent is the basis we rely on

To exercise any of these rights, please email us at hello@oncoexhibitions.co.uk. We'll respond within one month.

How to make a complaint

If you're unhappy with how we've handled your personal information, please get in touch with us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. The date at the top of this page tells you when it was last updated.

Contact us

If you have any questions about this policy or how we handle your information, please email us at hello@oncoexhibitions.co.uk or write to us at the registered address above.

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